At Genetraya, we understand the importance of handling personal information responsibly. This Privacy Policy outlines how we collect, use, store, and manage data provided through our website. The information here is presented to promote transparency and help users understand our general practices.

1. What We Collect
We only collect basic information that you choose to submit via our contact form or by email. This includes:

Full name
Email address
Phone number (optional)
Message content you voluntarily provide

We do not collect sensitive, financial, or government-issued identification data. No automatic personal tracking is performed.

2. Purpose of Data Use
The information we collect is used solely to:

Respond to your questions or requests
Provide general service information
Offer directions or assistance related to your visit
Maintain a communication log for internal reference

We do not use your information for marketing or promotional activities. You will not receive newsletters or offers based on form submissions.

3. Data Retention
Submitted data is retained only as long as needed to respond to your inquiry or manage the service interaction. Once the matter is resolved, your message may be securely deleted or archived in accordance with routine internal practice. We do not retain unnecessary or outdated data.

4. Data Security
Your information is protected using practical security measures. We take reasonable steps to ensure that personal data is not exposed to unauthorised access, accidental loss, or misuse. Access to user-submitted content is limited to staff directly involved in service support or technical maintenance.

5. Sharing of Information
We do not sell, rent, or share your personal data with external advertisers or unrelated third parties. Some operational data may be accessed by trusted website hosting providers or service partners strictly for maintenance and support. These providers work under confidentiality terms and do not use the data for independent purposes.

6. Use of Cookies
Our website may use essential cookies to support basic functionality, such as ensuring page load consistency or tracking general (non-identifiable) site usage trends. These cookies do not collect names, contact details, or personal data. You may disable cookies in your browser settings without affecting access to the site. We do not use advertising cookies or tracking pixels.

7. Contacting Us
If you have any questions about how your information is managed or would like to confirm a message submission, feel free to contact us using the details below. We respond during operating hours and typically within a short timeframe.

Contact Information:
Genetraya
📍 19 Burnside St, Bayswater WA 6053, Australia
📞 +61 449 916 120
📧 info@genetraya.com